Terms & Conditions

Welcome to The Creative Touch Online Store. This site is comprised of various web pages and is offered to you conditioned on your acceptance without modification of the terns, conditions, and notices contained herein. Your use of this site constitutes your agreement to all such Terms. 

Privacy

Your use of this site is subject to our Privacy Policy. Please review our Policy here.

Your Account

If you use our site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all actives that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that The Creative Touch is not responsible for third party access to your account that results from theft of your account. The Creative Touch and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content is our sole discretion.

Returns

You can return eligible items within 14 days of receiving an order for a refund of the merchandise value. Item must be in its original packaging and in perfect, unused condition. Proof of purchase is required. Shipping costs will not be refunded. Sale items are not eligible for exchange or store credit. All sales are final on seasonal items and personalized items.

Ways to Return

  • In-Store Returns. You can return most items to The Creative Touch for free.
  • Bring to UPS Location & ship to our store.

INELIGIBLE ITEMS

Items not eligible for returns or exchanges:

  • Monogrammed items
  • Made to Order items. (Monogrammed or Personalized Items)
  • Final sale or Seasonal items
  • Items damaged through normal wear and tear

REFUND POLICY

  • Original Receipt – Returns with the original receipt will be refunded in the original form of payment.
  • Gift Receipt – Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
  • Delivery Fees – Delivery fees are non-refundable and prior purchases are not eligible for price adjustments.

SHIPPING POLICY

As long as the item is in stock, production time is approximately 1 to 2 weeks depending on the season.

Shipping costs are all flat rated.